Fibank received the high distinction for its exceptional contribution to the development of innovations in the country, for the quality of its customer service and for ensuring a secure and reliable digital banking system.
Keeping pace with innovative trends, Fibank has become in a few months the only bank in Bulgaria offer its customers the full range of mobile payments: Apple Pay, Google Pay, Garmin Pay and Fitbit.
Last year, First Investment Bank launched its video advisory service for retail clients, also giving them the option to apply for consumer loans entirely online. Subsequently, the service was enhanced to include online mortgage applications. Customers can submit their electronic claims using the My Fibank website or the mobile app. The platform also allows them to remotely sign all documents relating to the granting of consumer loans or the issuance of credit cards.
In addition, My Fibank mobile app customers can apply for and receive MyCard virtual credit cards. These are issued entirely online and credit limits are granted automatically within minutes. Virtual cards can be used with My Fibank, Google Pay, Apple Pay, Garmin and Fitbit, on contactless POS and ATM terminals, or to make payments over the Internet.
Another completely new service for the Bulgarian market accessible through My Fibank is the Gold Account. It allows Fibank clients to keep their balances and conduct gold transactions.
Fibank closely monitors the ever-changing needs of its customers, with the goal of saving their time and money, while providing them with a unique customer experience in the digital environment.
SOURCE Fibank (Leading investment bank)